Contact 121

Published date: August 6, 2017
Modified date: August 7, 2017
  • Location: Level 3, 169 Pirie Street, Adelaide SA 5000, Adelaide, South Australia, Australia

Contact 121 Inbound Services

Contact 121 's comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve complex call handling defined by the number of processes and applications used in a typical customer interaction and therefore almost always make use of effective integrated CRM-based solutions. These solutions involve the use of Customer Relationship Management (CRM) software, which help agents to access correct and critical information in real-time to improve overall customer experience and therefore provide high quality customer service.


Specific examples of some of the wide range of dedicated and shared Inbound services and solutions Contact 121 provide include:

Customer Service & Help Desk
Inbound Sales
Loyalty Programs
Multi-Lingual Telecommunications
Absence Reporting Services
Product Recall Hotline Services
Network Operations & Control Centre (NOCC)
Outbound


Contact 121 Outbound Services


Contact 121 Outbound dedicated seating services are usually centred on high-value goods and services to valuable customer segments. They often involve complex sales and retention calls often requiring multiple process steps and post-sale verification.

Specific examples of some of Contact 121's Outbound services that they provide are:

Telesales
Telemarketing
Business to Business (e.g. Telesales and Telemarketing)
Surveys (e.g. Mystery Shopper and Customer Experience)
Customer Service
Field Sales
Business Process Outsourcing (BPO) and Supplementary

Our BPO workflow and document management system enables integrated CRM solutions to be delivered, whilst the supplementary services are we offer to ensure an end-to-end solution is provided that meets the evolving needs of clients.

The range of BPO-based services and solutions Contact 121 can provide include:

Email Processing
Mail/Fax/Telex Processing
Data Entry
Financial Processing
Supplementary solutions that we provide include:
Literature Fulfilment
Data Sourcing
IVR Solutions
Consulting Services


Complete Business Address: info@contact121.com.au
Phone / Contact Number: 1300 72 50 8
Email: info@contact121.com.au




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Comments/Reviews

    Call center and BPO provider by Anonymous:

    Thanks Contact 121

    I sent you guys an email by Jane:

    Hi contact 121, i sent you guys an email prosal.. please check it

    by Happy client:

    I highly recommended Contact121

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